Advertising is pervasive in our
culture. In the beginning, advertising was direct. Burma Shave billboards
populated roadsides across America and athletes advised parents and children to
choose Wheaties, so they could grow big and strong. These ads were successful,
but not nearly as much as today’s advertisements. Since these early days,
companies have spent billions of dollars to determine exactly how to convince
consumers to purchase their products. Those billions of dollars have purchased
extremely sophisticated methods of delivering their message to the minds of
consumers, including classical and operant conditioning. Using these
techniques, companies can easily train consumers to choose or continue to
choose their products, and to sway them from their competitor’s products. These
companies use both classical and operant conditioning techniques to train us to
purchase their products.
With
classical conditioning, consumers are taught to associate naturally occurring
biological responses with neutral stimuli, in order to cause those responses to
happen when faced with the previously neutral stimuli, which in turn causes
certain behaviors. While fear and pain are types of stimuli that can be used in
classical conditioning, advertisers generally prefer to associate pleasurable
stimuli, such as sex or food, with the product that they are attempting to
sell, in order to cause consumers to purchase their products. Because of the
biological imperatives underlining this scheme, classical conditioning is a
very effective and popular form of conditioning.
Unilever
offers an example of this type of conditioning with their ‘Axe Effect’ campaign,
which is aimed at men. The Axe Effect is a slogan made famous by Unilever on
behalf of their line of men’s body products. An example of their typical
advertising is a commercial depicting a multitude of bikini-clad women running
through a forest and then swimming through an ocean to converge on a single
location, where a man spins euphorically while spraying himself with an Axe
fragrance. In this advertisement, Unilever paired their body fragrance, which
was the neutral stimulus, with depiction of sexy women, which was the
unconditioned stimulus. The unconditioned response to the women is arousal,
which led to the conditioned stimulus of desire for the product. After
consumers have been conditioned by these advertisements, their conditioned
response is a desire to purchase Axe products. In order to extinguish this
effect, one might feature the product in a series of ads showing women running
screaming from a pungent, scrawny high school aged male, which has the added
advantage of being realistic.
The advertisements for Proctor &
Gamble’s Old Spice product line are another great example of classical
conditioning. In these ads, Proctor & Gamble uses clever humor and
conventionally attractive men to present their products. Unlike the advertisements
for Unilever’s Axe product line, the Old Spice ads affect both men and women.
In these ads, the aptly named ‘Old Spice Guy’ makes a point to address female
viewers and attempt to convince them to purchase Old Spice products for the men
in their lives. As he presents his case, he treks through locations that
suggest fun and adventure, and make the viewer laugh. Old Spice Guy appeals to
both men and women by speaking directly to women while giving men the
impression that women want men to smell like Old Spice Guy. In this line of
advertisements, the Old Spice products used in each advertisement are the
neutral stimulus, with the Old Spice Guy’s adventurous lifestyle acting as the
unconditioned stimulus. The unconditioned stimulus promotes the unconditioned
desire for that lifestyle, which in turn creates desire for the products, which
now act as a conditioned stimulus, leading to product purchases as a
conditioned response. One method of extinguishing the response would be to show
ordinary men living mediocre lives while pointedly using Old Spice products.
Operant
conditioning, on the other hand, attempts to modify consumer behavior through a
system of reinforcements delivered on a variety of schedules, which act to
maintain the modified behavior. Positive reinforcement, the most effective type
of operant conditioning, happens when a reward is delivered after the
stimulated action, which causes the behavior to occur more often. Negative
reinforcement, on the other hand, happens when an aversive stimulus is
withdrawn after a stimulated action, which causes the behavior to occur less
often. There are several times of reinforcement schedules, the most effective
of which is a variable ratio schedule, where the reinforcement occurs randomly
following the stimulated behavior. Other schedules include a fixed ratio
schedule, where the reinforcement will occur after a certain number of
behaviors occur, a fixed interval schedule, where the reinforcement occurs
after a fixed amount of time in which the stimulated behavior is maintained,
and a variable interval schedule, where the reinforcement occurs at random
times while the stimulated behavior is maintained.
Operant
conditioning is exemplified in the advertisements used by the Chase Manhattan
Bank to advertise their Sapphire line of credit. Advertisements for Sapphire
credit cards generally feature an older all-American couple discussing the
points accrued by using the Chas Sapphire rewards program, which ‘can be used
for almost anything’. The commercials feature the couple on expensive vacations
and consuming luxury items. Chase’s rewards program utilizes positive
reinforcement and a fixed ratio schedule to convince consumers to use their
Chad Sapphire line of credit on a more frequent basis.
Expedia, Inc. offers another example
of operant conditioning with their Hotels.com venture, which offers online
hotel booking at discounted rates. Like Chase, Expedia also offers a rewards
program, which is called Welcome Rewards and offers a free night’s stay at the
location of the consumer’s choice after ten nights booked with Hotels.com. The
Welcome Rewards program also includes random discounts on a variable interval
schedule. The Welcome Rewards program uses positive reinforcement and both a
variable interval and a fixed ratio schedule to ensure repeat business. In
general, positive reinforcement and variable ratio schedules ensure the highest
amount of repeat business, but Expedia’s mix of variable interval and fixed
ratio schedules offers a program that is both positive and easy to understand,
making it a good choice for their product offering.
As
you can see, advertising techniques have come a very long way from their clear
and direct origins. Classical and operant conditioning are being used every
day, all around us. As educated consumers, it is our responsibility to sort
through these messages to determine for ourselves which products we want to
purchase… especially if it makes us as cool as Old Spice Guy.
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